District Cooling Services in Dubai are governed by Executive Council Resolution (6) of 2021, which requires any organisation wishing to operate District Cooling or provide Billing Services to first obtain a permit from the RSB.

In addition, Executive Order 27 promotes sustainability in District Cooling by:
•    Encouraging the use of recycled water, and
•    Requiring thermal energy storage in large cooling plants to reduce peak electricity demand.

To support transparent and effective oversight, the RSB has issued a series of Regulatory Documents that together form Dubai’s District Cooling regulatory framework. 

These documents provide a clear line of sight from policy and strategy to practical requirements, ensuring that the sector contributes to the wider goal of sustainable cooling for Dubai.

There are three types of permits issued by the RSB:

1. District Cooling Permit - For operators providing chilled water to multiple buildings or developments.

2. Single Building District Cooling Permit - For smaller systems serving a single building, where customers are billed based on individual usage.

3. Billing Services Permit - For companies that provide billing services within buildings, including metering, invoicing, and customer account management.

We provide a range of resources to help customers better understand their cooling service.

If you have a question, please explore our Frequently Asked Questions, where many common queries are answered.

If you have already contacted your cooling provider and have not been able to resolve your issue, you may submit a case to the RSB for review.